Privacy Policy

1. Scope

This Privacy Policy explains how Mobiliq collects, uses, discloses, and protects information when customers, service providers, business users, and visitors use the Mobiliq website, marketplace, applications, communications, and related services (collectively, the “Services”).

The public website covered by this policy is https://mobiliq.co.

2. Information we collect

• Account and profile information, such as name, email address, telephone number, login information, preferences, and profile details.
• Booking and service information, such as requested services, appointment details, service addresses, quotes, messages, reviews, photos, and provider-customer interactions.
• Transaction information, such as payment status, amounts, refunds, subscriptions, and identifiers supplied by payment processors. Mobiliq does not store complete payment-card numbers unless expressly stated through an authorized payment flow.
• Business and provider information, such as business identity, service areas, team information, licenses, verification information, listings, media, and payout or onboarding status.
• Device and usage information, such as IP address, browser, device type, pages viewed, referring pages, timestamps, diagnostics, cookies, and similar technologies.
• Communications information, including email and SMS preferences, consent records, opt-out records, support requests, and message-delivery status.

3. How we use information

• Provide, secure, maintain, and improve the Services.
• Create and manage accounts, bookings, quotes, payments, subscriptions, reviews, messages, notifications, and customer support.
• Connect customers with selected service providers and provide information needed to fulfill a requested service.
• Detect fraud, abuse, security incidents, prohibited activity, and violations of our terms or policies.
• Comply with law, enforce agreements, maintain audit records, and protect Mobiliq, users, providers, and the public.
• Send marketing communications only where permitted and consistent with the choices and consent provided by the recipient.

4. SMS and mobile information

If you provide a mobile number and opt in to Mobiliq text messages, Mobiliq may send transactional messages such as booking confirmations, reminders, quote updates, provider messages, payment notices, and service-related updates. Marketing text messages will be sent only when separately authorized where required.

Message frequency varies based on your bookings, account activity, and communication preferences. Message and data rates may apply.

Reply STOP to any Mobiliq text message to unsubscribe from that messaging program. Reply HELP for help, or contact Mobiliq support using the verified support contact listed below. After an opt-out request, Mobiliq may send one final confirmation message and will not send further messages for that program unless you opt in again.

Mobiliq does not sell, rent, or share mobile numbers or SMS opt-in data and consent with third parties or affiliates for their own marketing or promotional purposes. Mobile information may be disclosed only to service providers that help Mobiliq deliver the requested messaging service, to the extent necessary to provide that service, or when required by law.

5. How we disclose information

• To service providers selected by a customer, or to customers engaging a provider, when necessary to request, schedule, manage, or complete a service.
• To vendors that provide hosting, storage, authentication, payments, communications, analytics, fraud prevention, support, and other operational services under appropriate restrictions.
• To comply with law, legal process, or valid governmental requests; enforce agreements; or protect rights, safety, and security.
• In connection with a merger, financing, acquisition, reorganization, bankruptcy, or sale of assets, subject to applicable law and appropriate protections.
• With your direction or consent.

6. Data retention

Mobiliq retains information for as long as reasonably necessary to provide the Services, maintain business and audit records, comply with legal obligations, resolve disputes, enforce agreements, and protect the integrity and security of the platform. Retention periods vary by data type and purpose.

7. Security

Mobiliq uses administrative, technical, and physical safeguards designed to protect information. No system is completely secure, and Mobiliq cannot guarantee absolute security. Users are responsible for protecting their credentials and promptly reporting suspected unauthorized access.

8. Your choices and rights

• Update eligible account and communication preferences through available account settings.
• Opt out of marketing email using the unsubscribe method in the message.
• Opt out of SMS by replying STOP; reply HELP for assistance.
• Request access, correction, deletion, or export of personal information where applicable law provides that right, subject to identity verification and lawful exceptions.
• Control cookies through browser or device settings where available.

9. Children’s privacy

The Services are not directed to children under 13, and Mobiliq does not knowingly collect personal information from children under 13. If you believe a child has provided information, contact Mobiliq using the verified support contact below.

10. Changes to this policy

Mobiliq may update this Privacy Policy from time to time. The revised policy will identify its effective date. When required, Mobiliq will provide additional notice or obtain consent.

11. Contact us

Support contact: support@mobiliq.co / (817) 213-6324

Mailing address: Cambridge Business Ventures LLC dba Mobiliq.co 539 W Commerce St # 7025 Dallas, TX 75208